Cancellations & Returns
If you would like to cancel the purchase of a subscription, email [email protected] within 3 days of purchase for a full refund. Orders can be cancelled up to 3 days at no additional cost.
Orders beyond 3 days of purchase cannot be refunded unless under extenuating circumstances, such as moving outside of our service area before your order ships. In these cases, and if approved by CraftX, cancelled orders are subject to a 50% restocking fee.
If the shipment has been damaged please email [email protected] ASAP so we can resolve the problem to your satisfaction.